The formerly so convenient cascading knowledge is turned upside down. „The operational folks“ know much more than those „at the top“ but still: No successful organization is lead buttom-up. The Big Picture is by definition at the top (but can still be wrong). To avoid the pitfalls of „the illusions of understanding“ [D. Kahneman] requires a constant exchange and dialogue about the facts.
Normal operations should be executed without any interference of the management. Teams should be self sufficient up to the point that the way obstacles are removed indpendently. Innovation and dealing with unkown problems need to be discussed and it is the team and the management that decide together what to do next. Leadership helps to stay focussed but would not necessarily take all these decisions. As Managers do not have all the facts, their main duty is to provide a safe environment.
Our Leadership Assessments provide guidance and know how for the managers, how they can support their teams best. These Assessments help very much as you learn how to apply your strengths and avoid the weaknesses, knowing that your biggest strength can easily turn out to be a huge weakness as well.